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Business Systems Administration
Software Development/Quality Assurance Management
U.S. Army Veteran with experience developing and supporting information systems in Europe and the U.S. My work experience and education includes Supervision and Management, Healthcare Systems Administration, Health Sciences, and Electronic Medical Records.
My overall experience includes Electronic Medical Records, Real Estate, Scientific Discovery Framework, U.S. Government, Airline and Travel Reservations, Systems Analysis and Software Development, Retail Sales and Marketing, Electronic Payment Systems, and Internet Services. I have worked as a Systems Analyst/Software Developer, Quality Assurance Analyst, Systems Coverage Programmer, and Operations Manager and have actively participated in the Migration, Development, and Support of several Globally Distributed Systems. I have also performed major System Upgrades and Conversions in both the Government and Private Sectors.
Technical Certifications, Awards, Letters of Reference, and Supporting Documents
My professional services include Information Technologies and Quality Assurance Management, Systems Analysis, Software Design and Development, Systems Administration, Systems Test and Integration, Document and Data Analysis, Technical Report Writing and Documentation, Open Source Customization, Data Extraction and Migration, U.S. Patent Preparation and Filing Assistance, and Office Automation.
Background
My professional career began at the U.S. Army Computer Science School at Fort Benjamin Harrison, Indiana,
where I learned IBM computer operations and systems architecture. After five years of working in operations, attending college,
and receiving government training, I became a programmer/analyst working with a variety of systems including IBM, Intel, VAX, DEC,
Datapoint, VM/CMS, DOS/VSE, MVS/TSO, UNIX, Xenix, and VMS. After learning to speak the German language, I exited the U.S. Military
while serving a tour in Germany and began working for Amadeus Global Travel (Luftansa, SAS, Air France, and Iberia Airlines).
- Industries: U.S. Government, Airline and Travel Reservations, Credit/Debit Card Systems, Electronic Medical Records, Real Estate, Accounting, System/Server Software Development, Scientific Discovery Framework, Retail Sales and Marketing, Internet Services
- Personal Development Systems: Microsoft Windows and LAMP Systems including Linux Ubuntu Desktops and Servers, Apache, MySQL, PHP, MySQL Workbench, ActiveState Perl, Gimp, Notepad++, Microsoft Professional Office, IE, Firefox, Opera, Safari, and Chrome
- Languages: HTML, PHP, Web Templates, CSS, JavaScript, UNIX Shell Scripting, System Interpreters, Perl Scripting, SQL, COBOL, REXX, IBM Mainframe ESA Assembler, C
- Systems and Servers: UNIX, Linux Systems and Servers, Apache, AIX, SGI IRIX, VMS, OpenVMS, Solaris, SunOS, Windows Systems and Servers, TPF, MVS/TSO, VM/ESA, VM/CMS, VM/TPF
- Communications: TCP/IP, HTTP, FTP, VMCF/IUCV, XCOM, TPF MPIF, CTC, DATACOM
- Databases: MySQL, IBM Access Methods and Services including TPF, Oracle/SQL
- Software: Microsoft Professional Office, OpenOffice, Visio, Designer, DrawPlus, Client Terminal Emulators, IBM VM/CMS Windows, IBM VM/CMS Pipes, Xmenu, IBM IOS3270 and DMS, Applied Data Research, Serena Software, VMOPER, ACE Console Automation, Supervision Console Automation, VM/TPF/VPARS, TPF Active/Vista, CMSTPF, GIMP, Notepad++, MVS/TSO ISPF, VM/CMS XEDIT, CMSTPF, ADR/ROSCOE, TPF SST, VM CP/PER Trace, TPF C Function Trace, IBM Mainframe OS Utilities and Library Management Services, MySQL, MySQL Workbench, Dragon Naturally Speaking, Segue, Hewlett Packard Quality Center/Mercury Interactive, Rational, IBM Problem Information and Tracking System (PITS), Serena Software InfoMan and ChangeMan
- Software Development Life Cycle Support: Designed and Developed Software including Problem Tracking and Reporting, Implementation Support and Change Management, Test Results Evaluation and Reporting, and Test Automation
- Structured Systems Analysis and Design ADP 50-3, Seventh Army Combined Arms Training Center
- Security in Automated Systems ALMC-DX, Logistics Management Center
- Applications Programming and Systems Analysis AP/SA, USAISC
- IBM Computer Operations, Fort Benjamin Harrison, Indiana
- Dental Specialist, U.S. Army Medical Headquarters, San Antonio, TX
- Software Quality Management, Validation, and Test
- Increasing and Steady State Workload Testing using SilkPerformer 4.0, Segue
- UNIX System Administration and Office Automation, Intel
- Database Management and Programming Facilities, EDS
- TPF Systems Programming, ECHO Associates
- TPF 4.1 System Internals and Migration, IBM
- Capability Maturity Modeling (CMMI)
Nationally Accredited Institutions
Florida SouthWestern State College
8099 College Parkway
Fort Myers, FL 33919 United States
Major: BAS Supervision and Management, Degree Date: May 4, 2018
Minor: AA General Studies, Degree Date: Dec 14, 2012
Healthcare Systems Administration (9 Credits)
GPA: 3.15 / 4.00
Harold Washington College/City Colleges of Chicago
U.S. Military European Extension, Worms, Germany
University of Maryland
U.S. Military European Extension, Worms, Germany
Cochise College, Sierra Vista
Fort Huachuca, AZ United States
| Army Council on Education (ACE) and Professional College Work | |||
| Course Title | CourseNumber | School | CreditHours |
| Assembler Language Programming | GEE 1001 | ACE | 3 |
| ANSI COBOL Programming | GEE 1002 | ACE | 3 |
| COBOL Programming II | GEE 1001 | Cochise College | 4 |
| Systems Analysis and Design | GEE 3001 | ACE | 4 |
| Computer Literacy | CGS 1000 | ACE | 3 |
| Microcomputer Skills | GGS 1100 | ACE | 3 |
| Introduction to Computer Operations | GEE 1004 | ACE | 3 |
| Local Area Network (LAN) Systems | GEE 1005 | ACE | 3 |
| Personnnel Administration | MNA 2300 | ACE | 3 |
| Principles of Management | MAN 2021 | City Colleges of Chicago | 3 |
| Composition I | ENC 1101 | University of Maryland | 3 |
| Composition II (Technical) | ENC 1102 | University of Maryland | 3 |
| Elementary German I | GER 1120 | University of Maryland | 3 |
| Introduction to Pascal Programming | GEE 1002 | City Colleges of Chicago | 3 |
| Introduction to Basic Programming | GEE 1001 | City Colleges of Chicago | 3 |
| Advanced Basic Programming | GEE 1003 | City Colleges of Chicago | 3 |
| Business Mathematics | MTB 1103 | City Colleges of Chicago | 3 |
| Accounting I | ACG 1001 | University of Maryland | 3 |
| Financial Accounting II | ACG 2011 | University of Maryland | 3 |
| Elements of Algebra | MAT 9024 | City Colleges of Chicago | 3 |
| Logic, Reason, and Critical Thinking | PHI 2100 | Florida SouthWestern State | 3 |
| General Psycology I | PSY 2012 | Florida SouthWestern State | 3 |
| Personal Business Skills | SLS 1331 | Florida SouthWestern State | 3 |
| Fundamentals of Speech | SPC 1071 | Florida SouthWestern State | 3 |
| Intermediate Algebra | MAT 1033 | Florida SouthWestern State | 4 |
| College Algebra | MAC 1105 | Florida SouthWestern State | 3 |
| Statistical Methods I | STA 2023 | Florida SouthWestern State | 3 |
| U.S. History to 1865 | AMH 2010 | Florida SouthWestern State | 3 |
| History World Civilization: 1815-Present | AMH 2010 | Florida SouthWestern State | 3 |
| Renaissance - Age of Reasoning | HUM 2235 | Florida SouthWestern State | 3 |
| Introduction to Biological Sciences | BSC 1005 | Florida SouthWestern State | 3 |
| Biological Sciences I | BSC 1010 | Florida SouthWestern State | 3 |
| Biological Sciences I Lab | BSC 1010L | Florida SouthWestern State | 3 |
| Microbiology | MCB 2010C | Florida SouthWestern State | 4 |
| Anatomy & Physiology I | BSC 1093C | Florida SouthWestern State | 4 |
| Anatomy & Physiology II | BSC 1094C | Florida SouthWestern State | 4 |
| Human Growth and Development | DEP 2004 | Florida SouthWestern State | 3 |
| Nutrition | HUN 1201 | Florida SouthWestern State | 3 |
| Economics I Microeconomics | ECO 2013 | Florida SouthWestern State | 3 |
| Economics II Macroeconomics | ECO 2023 | Florida SouthWestern State | 3 |
| Marketing for Managers | MAN 3802 | Florida SouthWestern State | 3 |
| Accounting for Non-Accounting Majors | ACG 3024 | Florida SouthWestern State | 3 |
| Foundations of International Business | GEB 4375 | Florida SouthWestern State | 3 |
| Leadership and Management Practices | MAN 3303 | Florida SouthWestern State | 3 |
| Organizational Behavior and Leadership | MAN 3120 | Florida SouthWestern State | 3 |
| Information Resources Management | ISM 3004 | Florida SouthWestern State | 3 |
| Business Ethics and Society | MAN 4701 | Florida SouthWestern State | 3 |
| Financial Management I | FIN 3400 | Florida SouthWestern State | 3 |
| Human Resources Management | MAN 3301 | Florida SouthWestern State | 3 |
| Strategic Management and Organizational Policy | MAN 4720 | Florida SouthWestern State | 3 |
| Employment Laws and Regulations for HR | MAN 4402 | Florida SouthWestern State | 3 |
| Spanish I | SPN 1120 | Florida SouthWestern State | 4 |
| Beginning Spanish II | SPN 1121 | Florida SouthWestern State | 4 |
| Management Strategies of Healthcare Organizations | HSA 4184 | Florida SouthWestern State | 3 |
| Contemporary Issues in Health Care | HSA 3113 | Florida SouthWestern State | 3 |
| Health Care Economics | HSA 3430 | Florida SouthWestern State | 3 |
| Management Capstone | MAN 4915 | Florida SouthWestern State | 3 |
| Incomplete... | |||
| U.S. Army Council on Education (ACE) | |||
|---|---|---|---|
| Course Title | Course Number | School | Completed |
| IBM Computer Machine Operator Course | Fort Benjamin Harrison, Indiana | 1980 | |
| Electronic Proving Grounds Combat Training Course | Fort Huachuca, AZ | 1981 | |
| Structured Systems Analysis and Design Course | ADP 50-3 | Seventh Army Combined Arms Training Center | 19850503 |
| Intel 310/311 UNIX/Xenix Office Automation II | Intel Customer Training | 19850823 | |
| Intel 310/311 UNIX/Xenix System Administration | Intel Customer Training | 19850830 | |
| Security in Automated Systems | ALMC-DX | Logistics Management Center | 19870521 |
| Progammer/Analyst Non-Commissioned Officers Course | El Passo, TX | 1986 | |
| Applications Programmer Systems Analyst Course | AP/SA | United States Army Standardization of Information Management Training USAISC | 19871204 |
| Dental Specialist | 330-91E10 | Medical Headquarters, San Antonio, TX | 2002 |
Technical Certifications, Awards, Letters of Reference, and Supporting Documents
Work ExperienceState of Florida Licensed Security Officer
U.S. Naples-Fort Myers, FL
03/2013 - Present
Duties, Accomplishments and Related Skills:
Gate Guard Security, Roving Patrol, Retail and Shopping Mall Security,
Construction Site Security, Community and Business Stakeholder Security
IT Services Consultant
Lee County, FL
2001 - Present
Duties, Accomplishments and Related Skills:
Systems Analysis/Software Development,
Technical Report Writing and Documentation,
LAMP Open Source Customization,
UNIX/Linux/Ubuntu Server Provisioning,
Bash (UNIX Shell) Script Implementation,
PHP, Web Template HTML Development,
Data Extraction and Migration,
Personal Computer Services and Training.
Contracts: EMRgence LLC (VeinSpecEMR.com), LocateHomes.com, Amzur Technologies (Boats.net).
Industries: Electronic Medical Record (EMR) Systems, Real Estate including Real Estate Transaction Standards (RETS), Retail, Personal Computer Services and Training.
United States Army Reserves
Tampa, FL
2002 - 2004
Medical Support Unit Dental Assistant
Duties, Accomplishments and Related Skills:
Cardiopulmonary Resuscitation, Dental Science,
Dental Radiography, Infection Control,
Dental Instrumentation, and Clinical Internship
Spherion (W-2 Employee)
San Francisco, CA
2000 - 2001
Software Quality Assurance Management, Validation, and Test
Duties, Accomplishments and Related Skills:
MDL Information Systems, Inc. (6 Months/Contract)
San Leandro, CA
Software Quality Assurance Analyst
Duties, Accomplishments and Related Skills:
Software Quality Assurance, Validation, and Test of
Discovery Informatics Framework Integrated Scientific
Information Systems which included Multiple Database Instances
on Multiple System Platforms, Operating Systems and Servers:
UNIX, Apache, IBM AIX, SGI IRIX, OpenVMS, Sun Solaris,
SunOS, and Windows.
GAP Inc. (6 Months/Contract)
San Bruno, CA
Software Quality Assurance Analyst
Duties, Accomplishments and Related Skills:
Software Quality Assurance Management for Retail Sales
Financial First Release Enterprise Data Warehouse, Developed
Test Project Plans for the Various Levels of Testing, Developed
Test Plans for Integration and User Acceptance Testing.
ACP/TPF, Inc. (W-2 Employee)
Denton, TX
1993 - 2000
IBM Systems Support Programmer
Duties, Accomplishments and Related Skills:
Quality Assurance, Validation, and Test
Systems and Applications Test and Integration
Systems Analysis and Software Development
Visa Inc. (3 Years/Contract)
Foster City, CA
1998 - 2000
IBM Systems Support Quality Assurance Analyst
Duties, Accomplishments and Related Skills:
Defined Test Requirements, Mentored and Trained Personnel,
Assisted in Developing Test Environments, Developed Test Plans
and Procedures, Tested and Integrated Applications and System
Support Services on TPF, VM, and MVS
The above activities were conducted in the context of multiple applications, including Credit/Debit Card Transaction Processing (Point-of-Sale (POS), Acquirer/Issuer Transactions, Base I, Base II, SMS), Transaction Transport Services, Debit Reconciliation and Deferred Advice File Clearing, Accounting Extract Processes, Online and Offline Advice Files, and Y2K End-to-End Cross Platform Final Testing
IBM TPF Systems Development Lab (18 Months/Contract)
Poughkeepsie, NY
1996 - 1997
IBM Systems Support Quality Assurance Analyst
Duties, Accomplishments and Related Skills:
Applications and Systems Software Validation and Test
on a project called Folders and Pockets (FAP) for IBM and the
University of Alabama (UAB), Designed and Developed TCP/IP
Client/Server Application Test Drivers and System Functional
Message Drivers, Tested Technical Documentation, Application
Functionality, Access Method APIs, and Database Support
Functionality
Worldspan (3 Years/Contract-to-Hire Employee)
Atlanta, GA
1993 - 1996
Systems Analyst/Software Developer
Quality Assurance Analyst
IBM Systems Support Programmer
Duties, Accomplishments and Related Skills:
Systems and Applications Test and Integration
Software Development Life Cycle Support Developer
Analyzed Airline Reservation Systems and Supporting
Environments, Designed and Developed Regression Test and
Maintenance Support Facility, Documentation Management
System, Console Automation, Mentored and Trained Personnel
Amadeus Data Processing GmbH (3 Years/Employee)
Erding, Germany
1988 - 1993
IBM Systems Support Coverage Programmer
Duties, Accomplishments and Related Skills:
Provided Applications Development and Operations Support,
Tested System Functionality,
Systems and Applications Test and Integration,
Configured, Installed, and Supported Test Environments,
Mentored and Trained Personnel
U.S. Army (E-6/Staff Sergeant)
03/1980 - 05/1988
Operations Manager
Applications Programmer/Systems Analyst
Systems Security Officer
Duties, Accomplishments and Related Skills:
Applications Programming, Systems Analysis, and Computer Operations Management on Logistical Management and Financial Interface Systems, Communications Management Requirements Systems, Developed and Supported an Information Support Center, Analyzed Hardware Dependencies and Defined Operational System Requirements, Coded COBOL Language Programs according to Specifications, Restructured Data Stores, Wrote JCL Job Streams, Conducted Surveys and Reviews to Determine Compliance with Security Regulations, Evaluated Requirements for Automation Support, Conducted Systems Analytical Interviews for Customers Requiring System Changes, Supervised a Team of Programmers, Wrote Procurement and Configuration Proposals, Mentored and Trained Personnel
Awarded a Commendation Medal for work on the Army's Standardization of Information Management Systems (ASIMS).
Commended for the conversions and standardization of Five Unique Software Systems during a Data Center upgrade of Systems and Hardware while assigned to the Directorate of Information Management, 2nd Signal Brigade.
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